British Certifications inc

Food & Hospitality

BCI have Very specialized entity in the market, formed as a result of the present directors wish to operate a high quality service very specialized to Hospitality Industry that is truly receptive to clients needs in particular the need to understand a business process and to ensure that systems are in place to assist the business in delivering its products and services - not hampering its operation.

Service Quality is a result-oriented approach. It deals with the characteristics of the service that really matter to end-user. It addresses service providers that have tangible results to expose to end users, consumers.  It guarantees the customer the respect of the service they receive during their stay.
Benefits
• to keep its operation profitable and competitive.
• to continuously exceed guest expectations.
• to experience the service it provides through the eyes of its guests.
• owners & managers to know how staff reacts in the "moments of truth" during their daily service routine.
• Provides a set of guidelines that highlight strengths and deficiencies.
• from competitors by providing guest with high quality of service
• Measuring the impact of training programs

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