Crisis management
Benefits
- · Gain an overview of crisis management procedures
- · Understand crisis management best practice
- · Learn the roles and responsibilities of a crisis management team
- · Understand how to correctly handle internal and external communications
- · Understand the processes required for effective crisis management, and how to put these into practice
Objectives
- · Assess the crisis management strategy employed by the delegate’s organisation
- · Design an effective crisis management team
- Implement a programme for developing a crisis management plan
- · Establish a training programme for the crisis management team
Course Content
• Fundamentals
o The characteristics of a major crisis
o The principles of crisis management
• Crisis Management Plan
o Aims and objectives
o Roles and responsibilities
o Detailing and allocating key tasks
o Identifying a crisis
o Categorizing crises
o Crisis management team meetings
o The role of media handling
• Communications
o Internal and external
o Communication equipment
o Managing the information flow
Training Plan
Download our Training Plan |
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